Free Shipping on Orders over $400 (within United States only)
Starting 1/1/2016, all wholesale orders over $400 ship FREE within USA (all 50 states) via UPS Ground.
All products are shipped from our warehouse in Elgin, IL via USPS and UPS. Shipping options are listed below with estimated delivery times. The USPS does not guarantee delivery times for First-Class Mail or Priority Mail.
All Orders Ship within 24 Hours
All orders ship on a first-come, first-serve basis, in the order of which they were received. We do our best to ship all orders, placed Monday-Thursday, within 24 hours of being placed. If you order on Friday, Saturday, Sunday, or on a holiday, your order will ship the following business day. If you have an emergency order we recommend calling us at 800-348-2508.
*Due to high order volume, especially during Show Season, processing time may take longer than average.
UPS shipments will provide updates as your package is routed to your shipping destination. Packages shipped via USPS within the United States are shipped with a delivery confirmation number. This means your tracking information will not be available until your order has been delivered. It is not uncommon for packages to show only confirmation of delivery, and not an origin scan. Please be aware that the USPS provides only a delivery confirmation service for most destinations, not a tracking service. USPS delivery confirmation services are designed to be a low cost alternative to full tracking and primarily provide delivery information. Confirmation of delivery or attempted delivery is provided. Information is generally available on the evening of the date of delivery or attempted delivery.
All tracking numbers are provided in your shipment confirmation e-mail. You can always call us at 800-348-2508 for this information or this can be found online if you’ve created an account.
Shipments will be considered lost if tracking information has not been updated within 10 days from the date of purchase. If 10 days have passed with no tracking updates logged, please contact Peepers via email (email@example.com) or by phone (800.348.2508)
Packages returned to us because of incomplete or incorrect address information provided by the customer are the responsibility of the customer and not eligible for a refund or no charge reshipment.
We guarantee that your package will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it - FREE.
Every package we send has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. If the carrier has proof of delivery, yet you did not receive your package, you must file a claim directly with the carrier using the delivery confirmation number we will provide for you. This guarantee does not cover replacement of items damaged by incorrect handling or carelessness. All replacement orders will be mailed via UPS Mail Innovations.
- You must allow enough time for the carrier to deliver your package. we consider a package lost if there is no tracking update after 10 days of purchase/shipment.
- You must notify us by email if your package has not arrived, or if you received damaged merchandise.
- If the carrier can provide confirmation that the package was delivered, we will not send a replacement.