Help & FAQs – Peepers Wholesale

Shipping & Delivery

Order tracking, expedited shipping options, changing your order, international shipping

Shipping & Delivery

How do I track my order?

All tracking numbers are provided in your shipment confirmation e-mail. You can always call us at 219-872-4413 for this information or this can be found online if you’ve created an account.

What is your standard shipping option?

All products are shipped from our warehouse in Michigan City, IN. Shipping options are listed below with estimated delivery times.

UPS Ground

2 to 5 business days depending on location
Cost based on location and weight, and calculated at time of checkout.

FedEx Ground

2 to 5 business days depending on location.
Cost based on location and weight, and calculated at time of checkout.

Mail Innovations

3 to 8 business days depending on location.
Cost based on location and weight, and calculated at time of checkout.

Do you ship internationally?

International shipping options will vary. Please reach out to us at 219-872-4413 for more information.

Can I make changes to my order before it ships?

Please contact our Customer Experience Team by phone at 219.872.4413 or email peeps@peepers.com as soon as possible to request an order change. Please note that once the order has been received by our Distribution Center, we are unable to make any updates. Although we cannot guarantee any order changes, we will do our absolute best to accommodate your request!

Placing an Order

Acceptable methods of payment, promotional codes,

Product Information

Sunglasses lens options, prescription Rx lens policy, out-of-stock items, style guide, find your strength

Product Information

How do I determine which strength of readers I will need?
If you are new to readers, we recommend using our Peepers Vision Test, which can be found at https://www.peepers.com/pages/whats-my-power-eye-chart

If you have a prescription from your eyecare provider, the ADD power will be the strength needed for readers.

Can I search by measurement if I know my optical fit?
Yes! If you know one or more numbers of your optical fit, you can filter your results by visiting https://www.peepers.com/pages/optical-fit-guide

Do you offer prescription lens services?
While this is not a service that we offer, most of our frames are compatible with prescription lenses. The lenses are removable, so the frames can be altered by an eyecare professional—with the exception of metal or rimless styles. We recommend reaching out to your regular eyecare provider prior to placing an order to verify that they will accept outside frames.

When will you restock an item?
If an item is from our SALE category, it will not be restocked once we have sold out. All products in our SALE category have been discontinued. If a regular-priced item is out of stock, there is a chance that this item will be restocked! We recommend signing up to receive an automatic email notification when it arrives. This can be done by selecting "Email When Available" right from the product page.

We do not place items on backorder, but once you have signed up and received an email notification of its arrival, you will be able to place a new order right on our website!

What lens types do you offer in sunglasses?
1. No Correction Polarized – TAC polarized lenses with no magnification
2. Reading* – Acrylic lenses with reading correction throughout the entire lens

*Polarization is not offered in the Reading sunglasses.

How do I clean my glasses?
We provide all the tools you'll need in our cleaning kit and accessory pouch. We recommend always using a microfiber cloth to clean your lenses, as this is the safest way to remove smudges without leaving scratches. Our spray-on lens cleaner is the best way to clear away residue without compromising the protective anti-scratch and anti-glare coatings that are standard on Peepers lenses. The next-best option in lieu of our unique cleaner is to use soap and warm water. Do not use harsh cleaners such as alcohol, vinegar, hand sanitizer, or disinfectant wipes, as these may damage the protective layers and potentially discolor your frames or even compromise the integrity of the frame and cause cracks.

How do I find the right fit for my face?
Each style that we offer has its own unique set of widths and dimensions. If you find a style you love that is too big or small for you, we are not able to offer that exact frame in a different size, but we’re always happy to recommend a similar product and help you find your next favorite pair.

Shopping by width

If you have a narrow face, your ideal frame width would be 5” or less. Average-fitting frames have a width measuring about 5”-5.25” from temple screw to temple screw. For those with wider heads, you should look for frames that are at least 5.25” but preferably more. This information, as well as frame height, eye size, temple length, and nose bridge, can be found on each product page under "Measurements."

Shopping by height

A standard frame height is approximately 1.6” for most glasses. If that measurement is lower, the style will be classified as a half-frame, whereas oversized styles are closer to 2” and up.

Shopping by silhouette

Certain styles are more likely to complement the natural shape and curvature of your features than others. See below for our quick guide to find the best style based on face shape, but keep in mind that every person is unique, and so are Peepers. Many of our styles can be classified in multiple categories (for example, soft square and rectangle) or are even a hybrid between two styles (such as a cat-eye and a round frame).

Soft square frame for round face shape

Round
Your features have a youthful softness due to the length and width of your face being nearly equal. Contrasting your curves with an angular frame, especially thinner rectangular styles, will provide a flattering and slimming effect. A soft square will also accentuate your features nicely. As a general rule, those with round faces should avoid round frames.

Square
Your facial silhouette is all about the angles. You have a wider forehead and prominent jawline, and your face is about as long as it is wide. Softening those angles with gentle curves is going to achieve a balanced look. Oval or rounded frames will suit you well, preferably narrower styles without too much height. As a general rule, those with square faces should avoid angular frames.

Oval
Your face is longer than it is wide, with softened curves rather than prominent angles. Balance is key, so you’ll want to steer away from half-frames and opt instead for styles that have some height. Soft squares are universally flattering on most face shapes, but they look especially sharp on a narrow face. Although you can pull off a classic cat-eye, angular frames are generally going to be more complementary than round frames. Thick, oversized styles will suit you well.

Rectangle
This face shape is similar to the oval silhouette with more length than width but featuring a prominent jawline and wider forehead in comparison. If you’re all about statement pieces, you’re in luck—chunky, oversized styles, especially soft squares or frames with rounded edges, were made to complement your features. The upturned swoop of cat-eyed frames will be exceptionally flattering. Try to avoid rectangular half-frames, which will look small on your face.

Heart
Also sometimes referred to as a triangular face shape, your silhouette is defined by a broad forehead and wide cheek bones that taper down to a small chin. Balance is key, so you’ll want to avoid top-heavy frames like cat-eyes and instead opt for smaller styles that will highlight your cheekbones. Light-colored half-frames, especially semi-rimless, tend to be a flattering choice that work particularly well with this face shape.

These guidelines are intended to help you find your ideal look if you aren’t sure where to start, but there are always exceptions to the rules. You are the one who knows best which styles complement your unique features.

Blue Light

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